In the dynamic landscape of technical operations, the role of a ServiceNow Administrator takes center stage. If you are a qualified and experienced Technical Operations Manager with a B.Tech background, HCLTech has an exciting opportunity for you in Mumbai. As a Technical Operations Manager, you’ll be the driving force behind the delivery, maintenance, and support of the enterprise ServiceNow application.
Qualifications and Skills
To thrive in this role, a minimum of 3+ years of experience in the ServiceNow platform is essential. Whether through ServiceNow System Administration or possessing a Certified Implementation Specialist certification, your expertise will play a pivotal role in managing customer interactions, handling escalations, and contributing to the overall success of ServiceNow implementations.
Technical Prowess What Sets You Apart
Your technical acumen should extend to web development languages such as JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS. A willingness to engage in the full software development life cycle from analysis and design to coding, testing, and production—is crucial. Your role will include administering a ServiceNow instance, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates for existing solutions.
Going Beyond New Horizons
Your exposure to automation technologies, particularly in IT Infrastructure management activities and IT Security Operations, will be a significant asset. This involves utilizing ServiceNow or third-party Orchestration tools for tasks such as vulnerability patch deployment and threat identification. Excellent communication and presentation skills will be vital for effective interaction at all organizational levels.
Mandatory Certifications and Expertise
To qualify for this role, you need at least 3+ years of hands-on technical experience as a ServiceNow Administrator in a medium or large enterprise organization. Troubleshooting skills and a proven track record of solution development within the ServiceNow platform are essential. An ITIL Foundations or Expert Level certification is an asset. Additionally, you should be well-versed in ServiceNow modules like Incident, Problem, Change, IT Operations Management (ITOM), and Service Request.
Educational Background and Work Experience
A post-secondary education in Computer Science or Information Systems, or relevant work experience, is required. Your experience should include at least 3+ years of creating and documenting requirements, specifications, and solution designs in a software development environment. Demonstrated hands-on development experience with ServiceNow across various areas is a must, showcasing your proficiency in web-based and scripting languages.
Join the HCLTech Journey
If you are ready to embark on a challenging yet rewarding journey as a ServiceNow Administrator in Mumbai, HCL awaits your expertise. This role demands not just technical prowess but effective communication and problem-solving skills. Bring your passion for technology and innovation to HCL, where you can contribute to the success of cutting-edge ServiceNow implementations.
Dive into the dynamic world of technical operations, where you’ll lead in day-to-day activities, project initiatives, and troubleshoot complex issues. Elevate your career with HCL Apply Now. Visit the official website for more details about HCL and its innovative ventures. Your journey towards success begins here!